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Frequently Asked Questions
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About Us
- About eyeTest.com
- Preferred Partners
- How does eyeTest.com work?
- Do I need to tell someone when I take my test?
- Does eyeTest.com check how healthy my eyes are?
- Is my prescription from eyeTest.com good to use no matter where I live?
- What states allow at-home eye tests?
- Why isn't eyeTest.com's eye test available in my state yet?
- What countries support eyeTest.com's online test?
- Can I fully avoid seeing my eye doctor using eyeTest.com?
- How long do I have to wait for my eyeTest.com results?
- How do you ensure the security and safety of my test and medical information?
- I have green eyes. Am I still welcome at eyeTest.com?
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About The Test
- Do online eye tests actually work?
- What are the basics I need to know about taking eyeTest.com's at home eye test?
- I don't need a webcam?
- How much time should I set aside for my eye test?
- Can I take my eye test by myself, or do I need another person with me?
- Can kids take an eyeTest.com at-home eye test?
- Outside of kids, can anyone take the online eye test?
- I've heard that some people try to cheat on eye tests. Why would someone do that?
- Is it possible to cheat on an eyeTest.com eye test?
- Can I use eyeTest.com if I don't have a pre-existing prescription?
- Clinical Trial Summary Report
- What if I have to stop the test while in the middle of it?
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Payment
- How much does an eyeTest.com at-home eye test cost?
- Does eyeTest.com accept insurance for the cost of the eye test?
- Can I pay for my eye test using a credit card?
- What’s a flexible spending account (FSA)?
- Does eyeTest.com accept HSA and FSA cards?
- What can I pay for at eyeTest.com using my FSA?
- When do I pay for my test?
- Do you have a refund policy?
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Prescriptions
- If I take the eye test, am I guaranteed a prescription?
- I had a prescription but I lost it. Can you help?
- Who do I contact if I have follow-up questions about my prescription?
- What’s my recourse if I don’t like my prescription?
- How is my prescription reviewed? What’s the process?
- How do I find (and access) my prescription?
- Presbyopia and ADD Power: What do they mean?
- I need a prescription for both my distance and my up-close vision. Can I wear reading glasses with multifocal contacts?
- How often should I renew my prescription?
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About Us
© 2020 eyeTest.com. All Rights Reserved. | *Our Online Eye Test service does not include any type of eye health exam. Learn more below.
Visibly Digital Acuity Product is manufactured and distributed by Visibly, Inc. and operates under the Enforcement Policy for Remote Ophthalmic Assessment and Monitoring Devices during the CoronaVirus Disease (COVID-19) Public Health Emergency issued by the FDA in April 2020. This product has not been approved by the FDA. The data and recommendations made by the Visibly Digital Acuity Product are adjunctive (supporting) recommendations that will be used by an Eye Care Provider, along with your medical history and profile, prior corrective eyewear prescriptions, and subjective data provided about your vision. It is the responsibility of the patient to provide accurate information through the process as all of this information will be relied upon as accurate by the reviewing Eye Care Provider.