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Frequently Asked Questions
About Us
About eyeTest.com
Preferred Partners
How does eyeTest.com work?
Do I need to tell someone when I take my test?
Does eyeTest.com check how healthy my eyes are?
Is my prescription from eyeTest.com good to use no matter where I live?
What states allow at-home eye tests?
Why isn't eyeTest.com's eye test available in my state yet?
What countries support eyeTest.com's online test?
Can I fully avoid seeing my eye doctor using eyeTest.com?
How long do I have to wait for my eyeTest.com results?
How do you ensure the security and safety of my test and medical information?
I have green eyes. Am I still welcome at eyeTest.com?
Terms Of Use
About The Test
Do online eye tests actually work?
What are the basics I need to know about taking eyeTest.com's at home eye test?
I don't need a webcam?
How much time should I set aside for my eye test?
Can I take my eye test by myself, or do I need another person with me?
Can kids take an eyeTest.com at-home eye test?
Outside of kids, can anyone take the online eye test?
I've heard that some people try to cheat on eye tests. Why would someone do that?
Is it possible to cheat on an eyeTest.com eye test?
Can I use eyeTest.com if I don't have a pre-existing prescription?
Clinical Trial Summary Report
What if I have to stop the test while in the middle of it?
Payment
How much does an eyeTest.com at-home eye test cost?
Does eyeTest.com accept insurance for the cost of the eye test?
Can I pay for my eye test using a credit card?
What’s a flexible spending account (FSA)?
Does eyeTest.com accept HSA and FSA cards?
What can I pay for at eyeTest.com using my FSA?
When do I pay for my test?
Do you have a refund policy?
Prescriptions
If I take the eye test, am I guaranteed a prescription?
I had a prescription but I lost it. Can you help?
Who do I contact if I have follow-up questions about my prescription?
What’s my recourse if I don’t like my prescription?
How is my prescription reviewed? What’s the process?
How do I find (and access) my prescription?
Presbyopia and ADD Power: What do they mean?
I need a prescription for both my distance and my up-close vision. Can I wear reading glasses with multifocal contacts?
How often should I renew my prescription?